Frequently Asked Questions

Q. Do you charge for shipping?

A. All USA orders ship absolutely FREE with no minimum purchase required. Whole bean orders are roasted and shipped the same day, while ground coffee is shipped the day after roasting to ensure optimal flavor. Most orders arrive within 5-8 business days.

Q. What grind options do you offer?

A. We offer Standard (drip coffee makers), Coarse (French press & cold brew), Espresso (fine grind for espresso machines), and Whole Bean (for those who prefer to grind at home for maximum freshness).

Q. How fresh is your coffee?

A. Extremely fresh! We roast to order, meaning your coffee isn't roasted until you place your order. Your beans are typically roasted within 24 hours of ordering and shipped immediately. You'll receive coffee that's only days old, compared to grocery store coffee that can be months old. We guarantee peak freshness and flavor in every bag.

Q. Do you offer subscriptions?

A. Yes! We offer flexible subscription options with delivery every 1, 2, or 4 weeks. Subscribers save on every order, never run out of fresh coffee, and can pause, skip, or cancel anytime with no commitment. It's the easiest way to ensure you always have fresh-roasted coffee on hand.

Q. What if I'm not satisfied with my order?

A. Your satisfaction is our priority. If you're not completely happy with your coffee, please contact us and we'll make it right. We stand behind the quality of every roast.

Q. Where do you source your coffee beans?

A. We source high-quality beans from trusted suppliers and focus on delivering exceptional flavor profiles. Each coffee variety is carefully selected to ensure the best taste experience for our customers.

Q. How should I store my coffee?

A. For optimal freshness, store your coffee in an airtight container in a cool, dark place. Avoid the refrigerator or freezer as moisture can affect flavor. Whole beans stay fresh for 2-3 weeks, while ground coffee is best used within 1-2 weeks of opening.

Q. How can I contact you?

A. We're here to help! You can reach us through our contact form, email, or social media. We typically respond within 24 hours on business days.